Refunds & Returns

Love it wants you to be happy with your purchase. if you are not completely satisfied, you can return the product to us and we will either repair/replace it or credit your account, subject to the terms below. this policy applies to all products bought from Love it.

Our Returns Policy.

In the rare instance that a product is damaged or faulty on delivery, please email us from the Contact Us page on our website or phone us on 079 887 0558 within 24 hours so that we can rectify the situation immediately. Include your order number and a detailed description of the problem, and we will revert as soon as possible, letting you know exactly how to proceed.

In the event that your toy becomes defective over time, we include a one-year warranty on most of our sex toys (please read the product’s specification sheet carefully) ensuring that you can return it for repair or replacement. Please note refunds and repairs are dependent on our supplier’s inspection report and need to eliminate the possibility of deliberate misuse. This process may take several days to conclude due to the inspection process, but we will endevour to offer the most effective turn around time in this regard. In the event that your product is in fact faulty, we will replace your product (dependent on the supplier’s stock levels) or offer you a refund in this regard.

Unfortunately, due to the nature of our intimate items, the majority of our goods are not exchangeable or refundable for both hygiene and security reasons. These include Lingerie, Cosmetics, Sex Toys, Essentials, Gifts, and Accessories. If you are unsure as to whether or not a product is right for you, please call our customer helpline on 079 887 0558 or email us form on the Contact Us page on our website, where one of our consultants will gladly assist in order to avoid any mistakes or incorrect orders. In the event that products ordered via a secondary supplier require an exchange, we are obligated to fit within their exchange policies.

In the event that we need to refund you in full, refunds will be issued to the person and card used on the original order and will take between 5 to 10 working days to reflect in the person’s account.

Where we are unable to replace your product due to low stock levels, we will offer you a refund by means of a fully redeemable voucher or a suitable replacement to the same/similar value. Please include a clear description of the technical issue, order number, and date of purchase. You will receive a return email advising you on how to proceed.

Our aim is to ensure that you are 100% satisfied with your purchase and our service delivery. If for any reason you find yourself unsatisfied, please contact our head office on 079 887 0558 or email us form on the Contact Us page on our website in order for us to address and rectify the situation.


We sincerely hope that you never find yourself in a position of having to cancel your Love it order. Should you however need to action a cancellation, Love it is able to cancel your order, subject to the following conditions:

If the order has already been dispatched – we will cancel your order and refund you the order amount less the R150 delivery fee. This fee is retained in order to cover courier charges. Any refund fee charged by the supplier will be retained in addition (the average supplier cancellation fee is 20%).

If you have placed an incorrect order, which you would like to cancel, please contact us via our Contact Us page on our website or call us on 079 887 0558 immediately to notify us of your cancellation and we will notify you of the scenario applicable to your order based on the status of your order.

Please note that any canceled orders, which have already been dispatched are subject to a R150 fee and cancellation fees that may transfer from suppliers (the average supplier cancellation fee is 20%).